R2 Lago Playa Park
Cala Ratjada

Is it an adults-only hotel?
No, the R2 Lago Playa Park is a family hotel that welcomes guests of all ages.

What are the check-in and check-out times?
Check-in is from 15:00 and check-out is until 12:00.

Does the hotel have air conditioning?
Yes, all rooms and common areas of the hotel have air conditioning for your comfort.

Does the hotel have parking?
The hotel does not have its own parking, but there is public parking nearby.

Does the hotel have free Wi-Fi throughout the complex?
Yes, we offer free Wi-Fi throughout the complex.

Can early check-in and late check-out be requested?
Yes, we offer early check-in and late check-out at an additional cost and subject to availability.

Does the hotel offer 24-hour reception?
Yes, our reception is open 24 hours a day.

Are pets allowed in the hotel?
No, unfortunately pets are not allowed in the hotel.

Does the hotel have air conditioning?
Yes, all our rooms are equipped with air conditioning during the summer and heating during the winter.

How many swimming pools does the hotel have and is there a heated one?
We have three swimming pools: two outdoor and one indoor heated pool.

Are guests allowed to reserve sunbeds?
Reserving sunbeds is not permitted.

Does the hotel have a spa and gym?
Yes, we have a spa with a jacuzzi, an indoor heated pool, and paid treatments, as well as a fully equipped gym.

Does the hotel have parking?
Yes, there are public parking areas in the vicinity of the hotel.

What type of board is offered at the hotel?
We offer an all-inclusive service.

What does all-inclusive include?
The all-inclusive board covers meals at the buffet restaurant and selected drinks at the hotel bars.

What about consumption in restaurants and bars that are not included in the contracted board? How and when can I pay for them?
Additional consumption can be paid for at the time or charged to the room to be paid at the end of the stay.

Does the hotel have different bars and restaurants?
Yes, we have several bars and a buffet restaurant.

What items are in the bathroom?
The bathrooms are equipped with complimentary toiletries, a hairdryer, and towels.

Is there a safe in the room? How much does it cost?
Yes, all rooms have a safe.

Do the rooms have an iron?
No, but you can request an iron at the reception.

Are there rooms adapted for people with reduced mobility?
No, we do not have rooms adapted for people with reduced mobility.

What is the minimum age to book a room?
The minimum age to book is 18 years old.

How do I make a booking for someone else?
You can make the booking in the other person's name, providing their details during the booking process.

How do I know if my hotel booking has been successfully confirmed?
You will receive a confirmation email with the details of your booking.

Can I cancel a booking? What costs might it incur?
Yes, you can cancel your booking, but the costs will depend on the specific cancellation conditions of your booking.

How do I know if my booking has been cancelled?
You will receive a cancellation confirmation email.

How can I manage my booking if I want to make any changes, modifications or cancellations?
To make changes, modifications or cancellations to your booking, please contact our reservations department. Modifications will be subject to the conditions of your booking. Reservations department contact: +34 928 546 054 or reservas@r2hotels.com.

For special celebrations, anniversaries, etc., is there any special treatment?
Yes, we offer special packages for celebrations.

Where can I find the hotel's phone number and/or email address?
You can contact us at +34 928 546 054 or via email at reservas@r2hotels.com.

Are there live shows at the hotel?
Yes, we offer live shows for the entertainment of our guests. The shows vary according to the season, so we recommend asking at reception what entertainment will be available during your stay.