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Common Services
24H Reception
Check-in: from 3:00 p.m.
Check out: 12:00h
Early Check-in / Late Check-out (subject to availability and charge)
Spa (charge applies)
WiFi
Cleaning every day
Gym
Miniclub and playground
Restaurants and bars (buffet restaurant, lobby bar and pool bar)
Heated outdoor pool
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Common Features
Minibar (empty)
Smart TV
Safe (charge applies)
Air-conditioning
Full bathroom with shower
Furnished balcony or terrace
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Frequently Asked Questions
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General information
Is it an adults-only hotel?
No, the R2 Lago Playa Park is a family hotel that welcomes guests of all ages.
What are the usual check-in and check-out times?
Check-in is usually from 3:00 PM and check-out is until 12:00 PM.
Does the hotel have air conditioning?
Yes, all rooms and common areas of the hotel have air conditioning for your comfort.
Does the hotel have parking?
The hotel does not have its own parking, but there is public parking nearby.
Is there Wi-Fi in the hotel?
Yes, we offer free Wi-Fi throughout the hotel, including guest rooms and common areas.
How much does late check-out cost?
Late check-out is subject to availability and may incur an additional cost.
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Hotel facilities
How many swimming pools are there at the hotel?
It has two outdoor pools with areas for the little ones and an indoor pool.
Can we reserve sun loungers?
Reserving sun loungers is not allowed.
Does it have a spa?
Yes, we have a spa with various facilities and treatments for your relaxation. Please inquire at reception about treatments, schedules, and prices.
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Restoration
What does the all-inclusive package include?
The all-inclusive package includes meals at the buffet restaurant and selected drinks at the hotel bars.
How and when can I pay for drinks at restaurants and bars that are not included in the contracted meal plan?
Additional drinks can be paid for at the time of purchase or charged to the room to be paid at the end of the stay.
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Rooms
What items are in the bathroom?
The bathrooms are equipped with free toiletries, a hairdryer, and towels.
Is there a safe in the room? How much does it cost?
Yes, all rooms have a safe.
Do the rooms have an iron?
No, but you can request an iron at reception.
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Reservations
What is the minimum age to book a room?
The minimum age to book is 18 years old.
How do I make a reservation for someone else?
You can make the reservation on behalf of the other person, providing their details during the booking process.
How do I know if my hotel booking has been successfully confirmed?
You will receive a confirmation email with your booking details.
Can I cancel a reservation? What costs might this incur?
Yes, you can cancel your booking, but the costs will depend on the specific cancellation conditions of your booking.
How do I know if my reservation has been cancelled?
You will receive a cancellation confirmation email.
Can I modify a hotel reservation?
Yes, you can modify your booking, subject to availability.
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Extras and celebrations
Are there any special arrangements for special celebrations, anniversaries, etc.?
Yes, we offer special packages for celebrations.
Where can I find the hotel's phone number and/or email address?
You can contact us at +34 928 546 054 or via email at reservas@r2hotels.com.
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