Privacy Policy

The following Privacy Policy governs the online reservation system of R2Hotels, e-mail: info@r2hotels.com

The use of this service requires the full agreement and the acceptance of the following general conditions.

1.- Use of the reservation service

A) Obligations and responsibilities of the users
The user testifies he/she is 18 or over and has legal capacity to contract the offered service and understands the entire conditions mentioned. The access to this service is the exclusive responsibility of the user. R2Hotels is not responsible for the possible damages caused by the use of this web page on users´ software or hardware. The user commits himself to use this service according to the law, moral, good habits and public order, as well as the general contracting conditions, not to use them for any illegal issue or means which contradict the present general contracting conditions. Furthermore, the user declares being aware of the general conditions of use of the website www.r2hotels.com, property of R2Hotels and accepting them.

B) Reservation process
This reservation service aims at booking a stay with a food board , in the hotel indicated on the website www.r2hotels.com.

When using this service, the user will visualize the availability according to the dates in order to select the dates of his stay. Once the dates are selected, the user will have access to the different types of rooms as well as the different prices. Then, the user will be asked to fill in his personal contact details, in order to finalize the reservation process.

The user assures the veracity and accuracy of the stated data. The fact of gathering credit card data is to guarantee the booking, the payment will be operated on the arrival in the hotel.

Once the process finished, the client will receive an email which will confirm the booking with the selected dates as well as the number of rooms, the type of rooms, the food board selected, the number of people and the price. The conditions and price of the contracted reservation are those expressed in the document. Once the reservation done, the document will be archived. The user has the possibility to access his reservation details in order to identify or modify the data introduced in the reservation process and this, at any time.

C) Price
The price of the reservation includes lodging and selected food board. It does not include any other “extra” or any other kind of services which aren’t expressly mentioned on the online reservation contract.

D) Cancellation of reservation
The cancellation of the booking should be done 14 days before the first day if the stay. If the cancellation is performed less than the mentioned delay, R2Hotels reserves itself the right to charge the customer with an amount corresponding to a 1 night stay according to the type of room selected and the seasonal rates, in means of penalty.

In case if R2Hotels communicates the cancellation of the booking for mayor force matters, understanding these motives being abnormal and unpredictable, which consequences couldn’t have been evicted even with the normal care and attention expected, the reservation will be cancelled without right of claim or compensation from the client. This assumption will have to be communicated, if it happens to be possible, with the process used for the confirmation of the reservation.

In case the client doesn’t present himself on the day of the reservation, R2Hotels also reserves itself the right to charge an amount corresponding to a 1 night stay according to the type of room and the seasonal rates, in means of penalty.

2. Data and personal information protection

A) Data protection
We inform the users that once registered, he can at all moment, access his personal data and benefits of the right of rectification, cancellation and opposition appearing in the Organic Law, 15/1999, from December 13th, on protection of data and personal information. Also, the revocation of consent of cession and treatment of personal data.

R2Hotels commits itself to follow the norms of use and treatment of personal data in agreement with the Organic law 15/1999 on Personal Data Protection and the Royal Decree 994/1999. R2Hotels will operate the data of its clients in an automatically form and guarantees that the information, are from his responsibility and they are declared in the general register of the agency of data protection. www.agenciaprotecciondatos.es

R2Hotels informs the client that the latter can use his rights to access, rectify, cancel or oppose data, and this by written means to the person in charge of data treatment and responsible for the files in which the clients personal data appear.

B) Services and bookings
When filling in the reservation form, one allows R2Hotels to use and automatically process his personal data with the purpose of undertaking the wanted reservation.

We inform the client that he is undertaking a booking and that his data will be transferred to the selected hotel so as to process the reservation and guarantee its execution.

C) Confidentiality
R2Hotels guarantees the confidentiality of the personal data, as well as the use of security norms as stated in the Spanish norms of data protection in relation with third parties, although they will be revealed to competent Public authorities and always with previous official requirement of conformity with law. At any moment, the data holders have the right to access, rectify, cancel and oppose as well as to object his contentment in the use and treatment of his data according and as stated in the Organic Law 15/1999, dated from December 13th, on the Protection of Personal Data.

3.- Aplicable law and competent juridiction
The user accepts that the applicable legislation to the functioning of this service is the Spanish law. The present general conditions are stated in the law 7/1998, from April 13th, on the General Conditions of Contracting, on law 26/1984, from July 19th, on General for the Consumers and Users Protection, on law 7/1996, from January 15th, on order Ordenación del Comercio Minorista, al Real Decreto 1906/1999, from December 17th, for what refers to telephonic or electronic contract with general conditions stated in the organic law 15/1999 on Personal Data Protection, Real Decreto 994/1999, from June 11th, que desarrolla la the Organic Law 34/2002, from July 11th, of society services, information and electronic commerce and subsidiary to the Civil Code and commerce code. The user se somete to the jurisdiction of the courts of Santa Cruz de Tenerife for the solving of the divergences which derive of the present interpretation or application of this clause.

R2Hotels reserves itself the right to make changes which will be considered accurate, on the established terms and conditions.

4.- Notifications
All notifications, requests and other communications which should happen from the parties in relation to the present conditions, should be done by written form and will be considered as such when given in hands or sent by ordinary post service to the address of the other party or through electronic mail.

5.- Invalidity of the clauses
If one or various clauses included in the general conditions or terms of use were declared totally or partially null or ineffective, they will only affect the specific part which has thus been declared, substituting the general conditions or conditions of use in all the others.